Customer Service Phrases

Customer Service Phrases have very important impact on customer satisfaction. This page contain a list of some of the most common and important phrases for excellent customer care.

Customer Service Phrases in Business English

  • Hi, Mr./Mrs. _____. It’s great to see you again.
  • I’m pleased to meet you.
  • How may I help you?
  • May I help you with that?
  • I apologize. I didn’t hear/understand what you said.
  • I will take responsibility.
  • I completely understand your situation.
  • I’m sorry for the inconvenience that you have faced, what I can do for you is…
  • I’m sorry you felt you were not treated courteously.
  • I am very sorry we disappointed you.
  • I,m going to take care of this for you immediately.
  • I am sure we can resolve this situation immediately.
  • I appreciate your patience, and can assure you the situation is completely corrected.
  • I will make sure that doesn’t happen again.
  • I understand.
  • I’m here to help you. – one of the greatest customer service phrases.
  • I feel bad for you.
  • I am very sorry you feel that way.
  • I agree completely.
  • I appreciate you.
  • I’m glad I was able to help you.
  • Thank you for letting me know about this situation.
  • Thanks again for letting me resolve this issue.
  • Thanks for waiting.
  • Thanks for coming in.
  • Thank you.

See also Active Listening Phrases and Apologising Phrases in Business English.

Marin Valchev
Marin Valchev
Marin Valchev, PMP is an IT Project Manager with more than 10 years of experience. He implements cutting-edge technology in a wide-range of Financial and TELCO companies in Europe, Asia, and Africa. Marin shares his knowledge of software, analysis, project management and other business areas.