Customer Service Phrases


Customer Service Phrases have a very important impact on customer satisfaction. This page contains a list of some of the most common and important phrases for excellent customer care.

Customer Service Phrases in Business English

  • Hi, Mr./Mrs. _____. It’s great to see you again.
  • I’m pleased to meet you.
  • How may I help you?
  • May I help you with that?
  • I apologize. I didn’t hear/understand what you said.
  • I will take responsibility.
  • I completely understand your situation.
  • I’m sorry for the inconvenience that you have faced, what I can do for you is…
  • I’m sorry you felt you were not treated courteously.
  • I am very sorry we disappointed you.
  • I,m going to take care of this for you immediately.
  • I am sure we can resolve this situation immediately.
  • I appreciate your patience, and can assure you the situation is completely corrected.
  • I will make sure that doesn’t happen again.
  • I understand.
  • I’m here to help you. – one of the greatest customer service phrases.
  • I feel bad for you.
  • I am very sorry you feel that way.
  • I agree completely.
  • I appreciate you.
  • I’m glad I was able to help you.
  • Thank you for letting me know about this situation.
  • Thanks again for letting me resolve this issue.
  • Thanks for waiting.
  • Thanks for coming in.
  • Thank you.

See also Active Listening Phrases and Apologising Phrases in Business English.

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