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Business English Phrase

Telephone Phrases

Here is a list of the most common Business English Telephone Phrases for: Answering the Phone, Connecting someone, Introducing yourself, Taking and Leaving a message for someone, Putting somebody on hold, Leaving Messages on voice mail and more.

Most Common Business English Telephone Phrases

Answer the Phone Phrases

  • Hello/Good morning/Good afternoon
  • How can I help you?
  • Who would you like to speak to?

Telephone Phrases for Connecting someone – you answer the phone but it is for somebody else.

  • Hold the line, I’ll put you through.
  • One minute, I’ll transfer you now.
  • Let me see if Ms…… is available.
  • One moment, please.

Introducing yourself – when you are calling.

  • This is Jima
  • Jim speaking
  • This is … /company/, … /name/ speaking.
  • Could I speak to …, please?
  • Could you put me through to …, please?
  • I’m calling about …

Taking a message for someone

  • I’m afraid, Jim is not available at the moment. Can I take a message?
  • Jim is in a meeting at the moment. May I ask who’s calling?
  • Would you like to leave a message?
  • If you give me your phone number, Jim will call you back.
  • Could I have your name, please?

Telephone phrases for Leaving a message for someone

  • Please tell him that…..
  • Could you please tell Jim I phoned?
  • Could you give Jim a message, please?
  • When do you expect him back in the office?
  • Do you know when … will be back?
  • Could you ask Jim to call me back?
  • I’ll try again later / tomorrow.
  • Maybe you could help me?

Don’t understand the caller

  • Sorry? / Pardon?
  • Could you repeat that, please?
  • I can hardly hear you.
  • I didn’t get that.
  • I’m sorry, I didn’t catch what you just said.
  • Could you speak more slowly, please?
  • Could you speak louder, please?
  • The line is bad.
  • My English isn’t very good.
  • Can you please spell that for me?
  • How do you spell your last name?
  • Let me repeat your information to make sure I got it right.

English Telephone Phrases for Putting somebody on hold

  • Would you like to hold?
  • I’m sorry, I have a call on my other line. Can you please hold?

Telling person you will call them back

  • Will it be ok if I call you back in about 15 minutes?
  • Can I call you back in about 30 minutes?

Asking for the caller’s name

  • Could I take your name, please?
  • Who’s calling, please?

Asking for someone

  • I’d like to speak to Jim Smith, please.
  • Could I speak to Jim Smith, please?
  • Could I speak to someone who …

Business English Phrases for Redirecting

  • What is the best way to contact Jim Smith?
  • Can you redirect me to Jim Smith?
  • What is the best way to contact him?
  • Can you direct me to someone who can help?

Telephone Phrases for Leaving Messages on voice mail

  • Can you give me a call back when you have time? My number is …………. Thank you.
  • Can you call me when you are free? Just in case, my number is ………
  • Can you call me at 555-4444-555 when you get a chance? Thank you

By Marin Valchev

Hi! my name is Marin Valchev and I've done numerous blogs and content for popular organizations not to mention copywriting. I’m what you might term as a competent writer.

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