Increasing guest satisfaction is an essential part of being in the hospitality business. Yet, it can be hard to predict what people want when you operate a hotel that serves diverse populations. Fortunately, there are some desires that are universal among families, business travelers, and others who visit your hotel, and focusing on these ideas helps you leave every guest with the best impression.
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Focus on Cleanliness and Hygiene
After a long day traveling on public airlines or by car, most people are eager to walk into a clean room that gives them a sense of privacy and comfort. Make sure the housekeeping team stays on top of cleaning each room carefully, and remind your crew to cover all of the hot spots such as TV remotes that can get sticky. You can also leave disinfectant wipes in each room which gives guests more control over how they handle hygiene in their hotel room.
Provide In-Room Coffee Making Stations
Enjoying a fresh cup of coffee makes mornings much sweeter for many hotel guests. Making sure to set up a coffee station with an in-room machine, cups, sugar, and creamer goes a long way toward making guests happy. Since this is one of the last things people do before they head out, giving them coffee in their rooms and lobbies can leave a lasting impression on everyone.
Use Quality Bed and Bath Linens
Clean, crisp linens give the entire room a comfortable feeling. With frequent washing and strong laundering detergents, it’s common for bed and bathroom linens to break down faster than your ones at home. Replacing duvet covers, bath towels, and sheets regularly ensures that every guest has the best experience.
Stock Up on Guest Room Amenities
During the rush to leave for a trip, many people forget common essential items, including toothbrushes, razors, and phone chargers. Since it might not be easy to pop into a store late at night or early in the morning, guests appreciate it when their hotel has their essential products. You can go the extra mile by including hotel-sized shampoos and face wipes in the bathrooms of each guest room. Stocking extra amenities at the front desk also ensures that guests can access other items such as coloring books or a first aid kit when the need arises.
Respond Quickly to Guest Concerns
At the end of the day, every guest wants to know that their voice is heard. Stocking up on all of the things guests need to be comfortable is the first step toward increasing satisfaction. Next, you’ll want to make sure the staff knows where to access additional clean linens, bathrobes, and other amenities. Being able to respond quickly to every guest request increases return visits in the future.
As always, remember that focusing on adapting to the guests’ needs and interests as they change is important. Remember to replace frequently used items regularly, and consider adding special touches during the holidays to help every room shine. Soon, you’ll see more positive reviews and higher booking rates as people spread the word about the kindness your hotel shows to its guests.