DHL Shipment on Hold 2023: Reasons and Solutions


Whenever I use DHL’s shipping services, I often feel annoyed when I spot a ” DHL Shipment on Hold” status while tracking my package. This status simply tells me my package is facing a temporary delay and isn’t progressing. Knowing why this hold occurs and how to address it certainly calms my nerves a bit.

There are multiple reasons why my DHL package might be on hold. It could be anything from damage to the package, complications at customs, or even due to weather events. I’ve come to realize that just because my shipment is on hold doesn’t mean it’s lost or harmed; it’s just facing a short delay on its journey.

Key Takeaways

  • DHL shipment on hold status indicates a temporary delay in transit.
  • Reasons for shipment holds can vary from package damage to customs clearance issues.
  • Resolving a shipment hold can involve contacting DHL customer service and providing the necessary documentation.

DHL Shipment on Hold Meaning

When I encounter the “on hold” notification, it signals to me that there might be a delay in my expected delivery timeframe. This status typically indicates that the package’s movement has been temporarily stopped, often due to unforeseen challenges in its transit journey. It’s essential to be aware of this to adjust expectations and plan accordingly.

Why is My DHL Shipment on Hold?

When I see the “DHL shipment on hold” status, especially with my StockX Shipping, my initial concern is understandable. However, I’ve learned it simply indicates a temporary delay in my package’s journey, not a dead end. Several reasons might bring about this pause in transit, such as:

1. Customs clearance: My package might hit a hurdle if it’s crossing borders, requiring a bit more time for the necessary checks.

2. Address verification: Sometimes, an error or an incomplete address on my part can mean DHL needs to double-check before the delivery can proceed.

3. Security checks: For safety reasons, DHL occasionally conducts detailed inspections of certain parcels, adding a bit of wait time.

4. Documentation issues: Any inconsistencies in the paperwork I provide can cause a temporary hold until everything gets straightened out.

I realize that if my package gets put on hold, delivery is paused until these issues are resolved. But, rather than being at the mercy of these circumstances, I can take proactive steps. By reaching out to DHL customer care, I gained insight into the hold’s cause and received guidance on sorting out the delay.

Furthermore, the DHL website is a resource-rich platform, offering detailed FAQs that address my queries on topics like customs clearance, the fundamentals of tracking, and even refund policies.

What’s reassuring is that these shipment holds aren’t a common occurrence and are generally resolved swiftly. So, whenever I’m in a bind about my shipment, I know DHL support is just a call or click away, ready to assist.

What Causes The “On Hold” Message?

As someone who regularly uses DHL to ship packages, it can be frustrating to see that your shipment is on hold. However, there are several reasons why this might happen. Here are some of the most common reasons for DHL shipments on hold:

Natural Disaster

Sometimes, natural disasters such as hurricanes, earthquakes, or floods can cause delays in shipping. If there is a natural disaster in the area where your package is being shipped, it may be put on hold until it is safe to transport it.

Customs Clearance Issues

A common cause of a DHL shipment hold is that the package is pending clearance from customs. Customs must be cleared for all overseas shipments before they can proceed to their destination. Your package can be delayed until the problem with customs clearance is fixed if there are problems.

Operational Issues or Service Disruptions

Occasionally, DHL may experience operational issues or service disruptions that can cause delays in shipping. These issues may include problems with transportation, staffing, or other logistical issues.

Incomplete or Incorrect Documentation

If the documentation for your shipment is incomplete or incorrect, it may be put on hold until the iss

ue is resolved. This can include missing or incorrect information on the shipping label and issues with customs documentation.

Payment Issues

If there are issues with payment for your shipment, it may be put on hold until the issue is resolved. This can include issues with payment processing or problems with payment authorization.

Restricted or Prohibited Items

Certain items are restricted or prohibited from being shipped via DHL. If your package contains one of these items, it may be put on hold until the issue is resolved.

Incorrect or Damaged Package Labeling

If the labelling on your package is incorrect or damaged, it may be put on hold until the issue is resolved. This can include issues with the shipping label and problems with the package itself.

Technical Issues

If there are technical issues with DHL’s systems or equipment, it may cause delays in shipping. This can include issues with tracking information and problems with scanning or processing packages.

Social Unrest

In some cases, social unrest or political instability in a particular region may cause delays in shipping. If there are safety concerns for DHL employees or packages in the area, your shipment may be put on hold until it is safe to transport.

Closed Borders

If there are border closures due to political or social issues, it may cause delays in shipping. If your package is being shipped across international borders, it may be put on hold until the issue is resolved.

Route Changes

If there are changes to the planned shipping route, it may cause delays in shipping. This can include changes due to weather, traffic, or other logistical issues.

Lack Of Transport

If there is a lack of available transport options, it may cause delays in shipping. This can include issues with the availability of planes, trucks, or other transportation methods.


During holidays, shipping delays may occur due to the increased volume of packages. If your package is being shipped during a busy holiday season, it may be put on hold until there is available space on a transport method.

DHL Shipment On Hold (Things To Do)

There are several action plans that must fulfill. Here are some steps we can take to resolve the issue and get our shipment moving again:

Contact DHL’s Customer Service

When in doubt, the most straightforward step is to reach out to DHL’s dedicated customer service. They’re equipped to provide real-time updates, clarify reasons behind holds, and guide any necessary actions.

Research Route

Knowing the route your package is taking can offer insights. Factors like weather conditions, political disturbances, or even local holidays can affect delivery times. So, check the route to get further info.


Sometimes, the best action is patience. Minor hiccups in the delivery process can self-resolve without intervention. Giving it a day or two, you might see the package back on its journey.

Cancel The Order

If the delay becomes unreasonable, and it’s more practical to reorder or source the item locally, considering cancellation might be a viable option. Always check DHL’s terms and conditions before proceeding.

How Can I Avoid “On Hold” Occurrences?

Proactive measures like ensuring accurate address details, understanding customs regulations for international shipments, and avoiding shipping during peak periods can reduce the chances of “on hold” scenarios. 

To avoid “On Hold” occurrences, proactive communication is key. Keep your customers informed about the process and expected timelines. If a delay is inevitable, inform them promptly and provide a realistic new timeline. This level of transparency builds trust and mitigates the likelihood of your customers’ matters being placed “On Hold”.

How Concerned Should I Be About It?

Typically, an “on hold” status is a temporary situation. While it indicates a pause, it doesn’t necessarily mean there’s a significant issue. Monitoring and patience are key. While a DHL shipment “On Hold” status may initially cause concern, it is often a routine part of the delivery process that requires minimal action on your end.

This status typically indicates that your package is awaiting clearance or sorting; in most cases, it will resume its journey shortly. Stay informed via DHL’s tracking services and reach out to their customer support if the status persists longer than expected.

Does It Mean My Parcel Is Lost?

Not at all. “On hold” simply means there’s a delay, and the package has paused in its journey. It doesn’t imply that the parcel is lost or misplaced. No, the “On Hold” status does not imply that your parcel is lost. It simply means that the shipment is temporarily held up in the DHL network, typically due to logistical reasons such as clearance procedures or sorting. Rest assured, your parcel should soon resume its journey to the destination.

Will It Create a Delay?

Yes, an “on hold” status does indicate a delay, but the duration can vary. It could be hours or potentially days, depending on the reason. The “On Hold” status might lead to a slight delay in the delivery of your parcel.

This delay is usually short-lived, as DHL promptly resolves the issues causing the holdup. However, the exact duration of the delay can vary based on the specific circumstances. Remember, you can always use DHL’s tracking services for the most current updates on your shipment.

What Happens When the Package Starts To Move Again?

Once the issue causing the hold is resolved, the package will resume its journey, with tracking updates reflecting its progress. Once the package is no longer “On Hold” and starts moving again in the DHL network, the tracking status will automatically update, indicating the latest progression of your shipment.

This could range from preparing for the next leg of transit, clearing customs, or being out for delivery. Regular updates will continue until the package finally reaches the intended recipient, ensuring you are always informed of your parcel’s journey.

What Happens After Your Shipment Is on Hold

After the hold is resolved, DHL express shipment on hold will prioritize the package to ensure timely delivery. Customers will receive updates; in most scenarios, the parcel will arrive without further interruptions. 

Once your shipment switches from the “On Hold” status, DHL initiates the necessary steps to ensure its swift progression. The parcel may undergo further sorting, or if it’s cleared customs, it might directly head towards delivery. As an essential part of the process, DHL keeps you updated with real-time tracking information, allowing you to monitor the progress until the parcel safely reaches the intended destination. 

How long will my shipment be on hold DHL

When a DHL shipment status reads “on hold,” it signifies a temporary pause in the package’s journey. The duration can vary based on the cause. Common reasons include customs clearances, address verifications, or security checks. Typically, minor delays might resolve within a day or two. However, more complex issues might extend the wait, especially with international shipments. To get a precise estimate, reaching out to “DHL’s Customer Service” is advisable. 

They can offer real-time insights and guide on potential next steps. It’s also beneficial to regularly monitor tracking updates. While the “on hold” status can be concerning, it’s worth noting that DHL actively works to resolve such hitches, aiming to ensure your package resumes its journey and reaches you in the shortest possible time.

Will DHL Be Able to Give Me A New Estimated Arrival Time?

When a DHL shipment experiences delays, many customers wonder about the revised delivery timeline. Yes, “DHL exception shipment on hold” can typically provide a new estimated arrival time once the cause of the hold or delay is identified and resolved. 

By accessing the tracking system or speaking directly with their support team, individuals can gain insights into when they can anticipate their package. It’s essential to keep in mind that these are estimated times, and while DHL strives for accuracy and prompt deliveries, unforeseen factors can sometimes introduce variations. 

Is there any Special Shipping Plan to Avoid “On Hold” Status?

Many customers are keen to ensure their packages move seamlessly by navigating the realm of shipping. While DHL offers robust standard services, the question arises: Is there a Special Shipping Plan to avoid the dreaded “on hold” status? DHL does offer premium services that prioritize shipments, providing advanced customs clearances and fewer touchpoints, which can minimize potential delays. 

Additionally, tailored solutions and dedicated account management might be available for businesses or frequent shippers to streamline the process further. However, it’s pivotal to note that even with premium plans, certain uncontrollable factors like extreme weather or geopolitical events can cause temporary holds. 

DHL Shipment on Hold in another Country

When a DHL shipment is on hold in another country, it can raise concerns and questions. This status often implies a temporary pause in the package’s journey, and several reasons exist. The most common cause is customs clearance; every international package might need to undergo a review by the destination country’s customs authority. This process can vary in duration depending on the country’s regulations, the nature of the items being shipped, and the accompanying documentation.

Other factors like address discrepancies, security checks, or regional disturbances can also result in holds. During such times, it’s beneficial to keep an eye on tracking updates and, if needed, engage with DHL’s Customer Service for more detailed information. The temporary shipment blockade can be due to the country’s internal or external affairs, so stay in touch.

When and How Can You File a Claim?

Filing a claim with a shipping provider like DHL is an essential recourse when facing shipment issues. Typically, claims can be filed for lost, damaged, or delayed shipments. The exact filing window varies, but for damaged or lost shipments, claims must be initiated within 30 days from the shipment date. For delayed shipments, the timeframe might be shorter, often within seven days of the promised delivery date. 

Preventing Future Holds on DHL Shipments

As someone who has experienced a DHL shipment on hold, you may wonder how to prevent it from happening again. While some reasons for holds, such as weather conditions or natural disasters, are out of your control, there are steps you can take to minimize the risk of future holds.

Ensure Accurate and Complete Paperwork

One of the most common reasons for a DHL shipment hold is incomplete or inaccurate paperwork. It’s important to double-check all paperwork before shipping to prevent the situation from happening. Ensure all required fields are filled out and the information is accurate and up-to-date. This includes shipping labels, commercial invoices, and any other relevant documentation.

Verify Address Information

Another common reason for holds is incorrect or incomplete address information. To prevent this, verify the recipient’s address before shipping. Make sure the address is complete, accurate, and up-to-date for courier dispatch. If you’re unsure about the address, contact the recipient to confirm.

Use DHL’s Online Tools

DHL offers a variety of online tools that can help prevent holds and ensure smooth shipping. These include the DHL Express Shipping Platform, which allows you to create and manage shipments online, and the DHL Global Trade Directory, which provides up-to-date information on customs regulations and requirements.

Consider DHL’s Customs Services

If you frequently ship internationally, consider using DHL’s customs services. These services can help ensure compliance with customs regulations and minimize the risk of holds. DHL offers various customs services, including customs consulting, clearance, and brokerage.

By taking these steps, you can help minimize the risk of future holds on your DHL shipments. While some factors, such as weather conditions, are out of your control, following these best practices can help ensure smooth and timely delivery of your shipments.

DHL’s Policy on Shipment Holds

As a global logistics company, DHL has a strict policy on shipment holds. When a shipment is put on hold, the package has been stopped and will not be delivered until the issue is resolved. DHL takes the responsibility of delivering packages seriously and ensures that packages are delivered promptly and efficiently.

DHL’s policy is to ensure that all packages are delivered promptly and efficiently. However, there are times when a shipment may be delayed due to circumstances beyond DHL’s control. In such cases, DHL will work closely with the sender and recipient to resolve the issue quickly.

In conclusion, DHL’s policy on shipment holds is to ensure that packages are delivered in a timely and efficient manner. While shipment holds may occur for various reasons, DHL is committed to working closely with the sender and recipient to resolve any issues quickly.

Role of Customs in DHL Shipment Holds

When it comes to international shipping, customs clearance is an essential process that plays a significant role in ensuring that goods are delivered to their destination safely and legally. As a DHL customer, it’s crucial to understand the role of customs in the shipment process and how it can impact your delivery.

Customs officers examine shipments and confirm all supporting documentation, including the packing list, bill of lading, and business invoice. The absence or inaccuracy of any necessary information will cause a delay in the customs clearance process. The amount of time it takes customs to process a cargo is out of DHL’s hands.

Inaccurate or missing shipping information is one of the main causes of DHL shipments being put on hold. This can involve having the recipient’s name, phone number, or address misspelled. It is imperative to make sure that all shipment information is correct and comprehensive.

Customs charges and taxes are other factors contributing to the delay of DHL cargo. The government charges taxes and customs levies on items that are imported. Different amounts of customs charges and taxes apply depending on the type of products being sent and the country of origin. DHL Express pays any import taxes, excise taxes, and customs duties in advance; a premium is due to DHL for each shipment. DHL’s upfront payment facilitates expedited customs clearance, which in turn expedites delivery.

Contacting DHL About Shipment Holds

If you notice that your DHL shipment is on hold, the best course of action is to contact DHL customer service as soon as possible. They will be able to provide you with more information about the reason for the hold and what you can do to resolve the issue.

To contact DHL customer service, you can visit their website and find the contact information for your specific region. Alternatively, you can call their customer service hotline, which is available 24 hours a day, seven days a week.

When you contact DHL, be sure to have your tracking number ready. This will allow the customer service representative to locate your shipment and provide you with accurate information quickly. You may also want to provide any additional information that may be relevant, such as the contents of the shipment or the destination country.

Overall, contacting DHL customer service is the best way to get more information about shipment holds and resolve any issues preventing your shipment from moving forward.

DHL International Logistic Operations

DHL, the global logistics leader with a strong presence from Australia to the USA, often navigates the complex terrain of international shipments. With hubs in cities like Angeles, Atlanta, Cincinnati, and Boston, they facilitate the movement of goods, including specialized items like batteries and fragile Chinaglass artifacts.

A shipment from Germany to Bwi India recently experienced a hold in transit at the Atlanta gateway. While the tracking initially said the parcel had swiftly passed through Hong Kong and Singapore, it was later put on hold due to some additional fees related to customs duties. This isn’t uncommon; regulations and tariffs can vary, and sometimes items get flagged for further checks.

Understanding the significado or meaning of each status update is crucial for businesses that make regular international transactions. DHL often offers traduction or translation services for their updates to assist in such scenarios.

In another instance, a beverage company based in Sydney, Australia, faced delays for their package that was dispatched from Greensboro. Their receipt showed payment was processed via ePay, but the shipment was held up at the Los Angeles facility. After reaching out to DHL’s customer service, they found out it was due to the weekend rush and increased safety protocols for their Chinaglass products.

Global Factors in Delay

DHL’s UK branch reported that during events like the York Derby, they experience a higher volume of personal shipments, occasionally leading to short-term holds. The story is similar in Canada, especially during festive cycles when the shipment volume flows.

DHL has set up an enhanced tracking gateway to assist customers during such times, especially for locations that see frequent holds, like Illinois, China, Finland, the Philippines, and Singapore. This allows for more transparent communication and quicker resolutions.

DHL remains committed to improving its services. While holds can be frustrating, they’re often necessary to ensure that all goods, whether a beverage from Boston or a battery from Angeles, reach their destination safely and in compliance with global regulations.

Case Study: DHL Shipment on Hold

John, a resident of Amsterdam, had ordered a piece of artwork from a renowned artist in Jakarta. He was excited about the shipment and constantly checked the DHL tracking system to see updates. Here’s how his journey panned out with the words you’ve provided:

When John initially checked the tracking system, it says that the package had left Jakarta and was en route to Amsterdam. After a few days, he observed that the shipment was in his city, but it was marked “on hold.” Concerned, he contacted DHL customer service.

The customer representative kindly requested, “Can you please provide me with your tracking number?” After John provided it, she looked into the system and explained, “It shows that there’s a pickup scheduled for your package at our local facility.”

John’s Conversation

John was surprised. “What do you mean?” he asked. “I thought it would be delivered to my home.” The representative responded, “It seems there’s a temporary issue with our delivery vehicles, and they’re currently being serviced. It’s just a passing issue and should be resolved soon. However, if you’re eager, you can collect it from our facility.”

Still, John was perplexed. “But what’s the betekenis (meaning) of ‘on hold’ in this context?”

“In this context, ‘on hold’ simply significato (means) it’s waiting at our facility and hasn’t been scheduled for home delivery yet. However, upon your request, we can make arrangements.”

John thought for a moment. “Alright, I’ll come and get it. Just tell me the time.”

The representative replied, “How about 3 PM tomorrow?”

John agreed, “That makes sense. I’ll be there.”

The next day, John went to the facility and, upon his arrival, was swiftly guided to the pickup area. As he left with his cherished artwork, he thought about how the Artinya (meaning) of certain terms like ‘on hold’ might be different in shipping jargon compared to everyday use. He also appreciated the clarity DHL provided in a potentially confusing situation.


In conclusion, if we receive a message that your DHL shipment on hold, do not panic. There are various reasons why this might happen, such as customs clearance, address verification, or security checks. The “Shipment on Hold” status may delay the delivery timeframe, but it does not mean the package is lost or will be delayed significantly.

To resolve the hold and ensure successful delivery, you can contact DHL customer service, provide additional information or documentation, or request a delivery change. It is essential to stay informed and patient throughout the process, as DHL will work to resolve the issue as quickly as possible.

Remember that DHL is a reputable and reliable shipping provider, and they take the security and safety of their shipments seriously. Following the steps and staying informed ensure your package is delivered safely and on time.

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