Airline trip delays and cancellations happen quite often, and it is especially frustrating for frequent travelers. However, knowing how to handle these situations can save time, money, and stress. Here are some helpful tips on managing airline disruptions effectively and ensuring you know your rights, including seeking assistance from legal tech services like Skycop.
Table of Contents
1. Stay Calm and Gather Information
When your trip is delayed or cancelled, you must stay calm and start gathering all necessary information. Check your email for any notifications from the airline regarding the flight disruption, and you can also check the airline’s app, website, or departure boards for updates. Knowing the reason for the disruption can help you determine your next steps.
2. Know Your Rights
Understanding passenger rights is crucial during delays and cancellations. If your flight is within, to, or from the EU, the EU Regulation 261/2004 may entitle you to compensation for delays over three hours or cancellations caused by the airline, and it is between £220 – £520. For delays longer than two hours, you may be entitled to additional benefits such as free meals and drinks. If it’s an overnight delay, you may have access to hotel bookings and transport. For delays longer than 5 hours or for cancellations, you can claim a refund or be booked on another flight.
3. Act Quickly to Rebook
Delays and cancellations often lead to a rush for rebooking. Use the airline’s app or self-service booth to secure a new flight as soon as possible. Alternatively, contact the customer service desk and also consider alternative routes while at it. For example, you can get connecting flights or departures from nearby airports to reach your destination faster.
4. Keep Documentation
Keep copies of all travel-related documents, including your boarding passes, flight tickets, and receipts for additional expenses incurred during the delay. You will eventually need these documents when you’re ready to file a compensation claim later.
5. File a Compensation Claim
Now that you know your rights and the circumstances where you may be eligible for compensation, you can proceed to file a claim. Most airlines have this information on their website to help you get started. However, it is often easier to hire an attorney or go through a professional agency like Skycop and provide all the necessary details. More importantly, ensure you highlight your rights under the EU 261/2004 regulation for a better chance of getting compensated as deserved.
6. Stay Informed
Information is key when dealing with flight disruptions, as you need to ensure you’re right on track and not losing out on anything that may benefit you. Subscribe to flight alerts from your airline or use travel apps to receive real-time updates. You can also constantly check your emails for any notifications, so you don’t miss any, and you can adjust your plans accordingly.
Bottom Line
Delays and cancellations are inconvenient but manageable with the right approach. The tips shared in this article will help you easily navigate this process and get duly compensated. You also need to be careful not to accept vouchers that will waive your rights to compensation, and always ask questions as necessary.