Business English Phrase

Business Email Phrases

In this article you will find a list of the most common Business Email Phrases in English. Opening and Closing an Email / Letter, Apologising Phrases, Giving Information, Complaining in Business Letters and more.

Most Common Business Email Phrases in English

Opening Business Email Phrases in English

  • Dear Sir
  • Dear Madam
  • Dear Mr. Anderson
  • Dear Miss Anderson
  • Dear Mrs Anderson
  • Dear Sir / Madam
  • Dear Sirs

Reasons for Writing Your Business Email /Letter

  • Thanks for your email …
  • I am writing in reply to your letter of 21 Juny …
  • I am writing to inform you that …
  • I am writing to ask for further information about …
  • I am writing with regard to …
  • We are writing to you regarding…
  • I am writing in connection with …
  • I am writing to you on behalf of …
  • With reference to our telephone conversation on Monday, I would like to …

Make a Request in a Business Email / Letter

  • I would appreciate if you could …
  • Would you mind if…
  • I would be grateful if you could…
  • Would you please send me…
  • We are interested in receiving…
  • We would be grateful if…
  • We would appreciate it if you could send us more information about…
  • Could you please let me know if you can……
  • I would also like to know ……..
  • Please, let me know…..

Business Email Phrases for Giving Information

  • I am glad to inform you that ….
  • We regret to inform you that….
  • Should you need any further information …
  • We are happy to let you know …
  • I would be delighted to …

Apologising in Business Letters

  • We apologise for the inconvenience.
  • Please accept my sincere apologies.
  • Please accept our apologies for the delay.
  • I apologise for the delay in replying.
  • Please let us know what we can do to compensate you for …
  • I am afraid I will not be able to attend the meeting.

Complaining Phrases

  • I am writing to complain about …
  • I am writing to express my dissatisfaction with …
  • I regret to say that …
  • I would like to receive a full compensation for the damages.
  • I am writing to complain about …

Closing Business Email Phrases

  • Thanking you in advance…
  • If we can be of any further assistance, please contact me
  • Please reply as soon as possible because …
  • If you require any further information, feel free to contact me
  • I look forward to discussing this with you
  • I look forward to hearing from you soon
  • We look forward to a successful working relationship in the future
  • Thank you for helping me solve the problem
  • Yours faithfully, /when you start with Dear Sir/ Madam,/
  • Yours sincerely, /when you start with the name e.g. Dear Ms Anderson/
  • Respectfully yours,
  • Kind/Best regards,

See also Business Negotiation Phrases and Telephone Phrases in English.

In case you need email account, you may want to see our page free business email accounts.

Business English Phrase

Banking Vocabulary

In this article you will find a list of useful Money and Banking Vocabulary in English. Here a list of the most common Money and Banking words and phrases such as Bank Balance, Bank Accounts, Bank Statement, Cash-back, Cheque, Credit Rating, Current Account, Direct Debit, Interest, Loan, and more.

Money and Banking Vocabulary in English

  • Bank Balance – the amount of money you have in your Bank Account.
  • Bank Account – place in a Bank where you can put your money.
  • Bank Charges – money paid by you for a bank’s services.
  • Bank Draft – to pay someone that is sent from one bank to another bank.
  • Bank Statement – a document that shows the money put into and removed from a bank account.
  • Bank Branch – Bank building where you can go to do your banking.
  • Bounce – check cannot be paid by a bank because of a lack of money.
  • Borrower – someone who borrows money from a bank. One of the most common money and banking vocabulary words.
  • Cardholder – someone who owns a bank card.
  • Cash-back – This is money from your Bank Account that you can take out when you use your Bank Card to pay for things in a shops.
  • Cheque – This is a a printed form that you can fill in to pay money to people.
  • Credit – an amount of money that you add to an bank account.
  • Credit card – a bank card which can be used as a method of payment.
  • Credit Limit – the maximum amount of money that a you can borrow using a credit card account.
  • Credit Rating – financial information about you that a bank uses for deciding whether to give you credit.
  • Current Account – a bank account that you can take money from at any time and which usually earns little or no interest. One of the most used money and banking vocabulary words.
  • Customer Adviser – This is the person at the Bank who can help you.
  • Debit – money taken out of a bank account.
  • Debit Card – a bank card that lets you take out cash, pay in money and pay for things that you buy in a shop.
  • Deposit – put money into a bank account.
  • Direct Debit – an arrangement for making payments in which your bank moves money from your account into the organization’s account at regular times.
  • Fee – A Bank fee – money that the Bank can take from your Bank Account if you ask the Bank to do something special for you.
  • Interest – Money which is charged by a bank for using the banks money or money given to depositors for the use of their money by the bank.
  • Loan – when the Bank lends you some money which you then pay back, plus some interest. One of the most common money and banking vocabulary words.
  • Mortgage – a special type of loan from a Bank in order to buy a house. One of the most common money and banking vocabulary words.
  • Overdraft – When the amount of money withdrawn from a bank account is greater than the amount actually available in the account
  • Overdrawn – you have spent more money than is in your bank Account.
  • Passbook – A book in which are recorded all deposits, withdrawals, and earnings of a customer’s savings account.
  • Paying-in book/Paying-in slip – a piece of paper you can use to pay money into your Bank Account.
  • Safe Deposit Box – secured container for safe-keeping of your valuables under high degree of security and confidentiality.
  • Sort Code – e special number for your Bank.
  • Standing Order – when the Bank takes out particular amount of money from your Bank Account each month to pay someone or organization that you tell it to.
  • Transaction – when you take out or put money into your bank account.
  • Withdrawal – to take money out of a bank account. One of the most common money and banking vocabulary words.

Business English Phrase

Bank Phrases

This article contains a list of the most common Bank Phrases in English. Making Bank Transactions, Opening and Closing a Bank Account, Money Exchange Phrases, Withdraw Money From Bank Accounts and more expressions.

Bank Phrases in English

Phrases for Making Bank Transactions

  • I want to make a withdrawal
  • How would you like the money?
  • I’d like to pay this in, please
  • I’d like to pay in a cheque
  • Have you got ID?
  • I’d like to transfer some money to this account.

Expressions for Operating with Bank Accounts

  • I’d like to open a personal account
  • I’d like to open a business account
  • I’d like to open a savings account
  • I would like to close my bank account
  • What do I need to open an bank account?
  • What’s the interest rate on this account?
  • What interest rates do you offer on saving accounts?
  • What is my account balance?
  • We’ve got a joint account
  • I would like to withdraw £500 from my bank account
  • Could you transfer £500 from my current account to my deposit account?
  • Which investment account offers the best rate?

Bank Phrases for Money Exchange

  • I would like to exchange money
  • Could I change this money please
  • Could I change £100 into Euros please
  • I’d like to order some foreign currency
  • What is the exchange rate?
  • We can change that into Euros for you
  • What commission do you charge to exchange currency?

Other Bank Phrases in English

  • I would like to take out a loan
  • May I speak to someone about a business loan?
  • Who would I talk to ( … about a car loan)?
  • I would like to make a deposit
  • Can I have multiple bank accounts?
  • Can I pay all my bills online with this account?
  • I would like to rent a safe deposit box.
  • My credit card has been stolen
  • I’ve lost my credit card
  • I’d like to cash this cheque
  • I’d like to pay in a cheque
  • I’d like to cancel a cheque
  • How do I access my bank account online?
  • Can I pay all my bills online with this account?
  • I’d like to speak to someone about a mortgage
  • What are the hours at this branch?
  • How many branches do you have
Business English Vocabulary


This page contains a list of useful Resources for Learning Business English such as Books, Websites and Online Newspapers for Learning Business English.

Useful Resources for Learning Business English

Useful Sites for Business English Learning

Business English Books

Business Newspapers Online

Other Useful Resources for Learning Business English

Business English Phrase

Air Travel Phrases

Here you will learn useful Air Travel Phrases for buying a ticket, checking in, arrival and getting your luggage. Expressions that are used in the departure lounge and on the airplane.

Useful Air Travel Phrases in English

Buying a Ticket Phrases

  • I’d like to reserve two seats to Paris.
  • I’d like four tickets for …
  • How much are the tickets?
  • It’s $921. Will you pay by check or by credit card?
  • How would you like to pay?
  • Can I pay by card?
  • Is there a discount for students?
  • Here’s my Visa Card. Can we get an aisle seat please?

Air Travel Phrases for Checking In

  • May I see your ticket, please?
  • Ticket please.
  • I booked on the internet.
  • Here they are.
  • How many bags are you checking?
  • Could I see your hand baggage, please?
  • Do you have any liquids in your hand baggage?
  • Do you have a carry-on bag?
  • Can I get a window seat?
  • Where is the boarding gate?
  • Go to Gate A10, straight ahead then turn right.

In the Departure Lounge

  • What’s the flight number?
  • The flight’s been delayed/cancelled.
  • Could I see your passport and boarding card, please?

Phrases on the Airplane

  • What’s your seat number?
  • Would you like any food or drinks?
  • Could I have an orange juice?
  • Please turn off all mobile phones.
  • How long does the flight take?

Arrival and Getting Your Luggage

  • Thank you for flying YYY Airlines.
  • Thanks for your help.
  • Do you have anything to declare?
  • At which carrousel will our luggage be?
  • Can you tell me where can I get a taxi?

See also telephone phrases and negotiation phrases in Business English

Business Skills

Team Leader Skills For Effective Team Building

Team leader skills and team building skills are basic qualities and attributes of a good leader and manager.

How to be a good team leader? What are team leader skills?

This page contains a team leadership skills list that aims to answer this question.

One of the main goals of every manager is to build an effective and high-performance team. To achieve this, he needs an array of abilities, responsibilities, techniques, attributes and qualities.

Here we will show you a list of the most important of them.

Team Leader Skills For Team Building. List of Skills.

The previous post contains a full leadership skills list. This post contains a list of skills that are specifically for a good team leader.

  • Effective communication skills

If there isn’t communication, there is no team at all. Effective communication abilities are basic team building and team leader skills and qualities for a high-performance team.

Examples of good communication skills are verbal and non-verbal abilities, listening skills, feedback, and much more. As a good leader, you have to be a great communicator.

  • Setting goals

Every team members need to know where they are going. As a leader, you have to show the direction of your team.

Moreover, you have to show them how they are going to get there. That means not only goals are needed but plans too. Setting clear goals and plans are one of the crucial team leader skills and attributes.

  • Delegate and clarify roles and responsibility

As a good team leader and manager, you have to define clearly the roles and responsibilities for each member of the team.

Make sure that every one of your time clearly understands what have to do. This is a must for a high performance and effective team.

  • Problem-solving skills

Problem-solving skills are a whole science. As a good team leader, you have to be very familiar with this science. Where there is a team, there are different problems.

Effective problem-solving abilities are absolutely crucial team building skills. There are many tips and techniques that you can learn to develop problem-solving qualities and traits.

  • Respectful

To be respectful is a must for every good team leader. How to be a good team leader if others don’t respect you?

Respect is something you have to earn, not to demand. To earn respect, respect the team members, their opinions, ideas, and points of view. Engage with the team and evolve your leadership style.

  • Confidence

You have to show to your team that they can rely on you and can trust you. That means to be confident. Confidence is one of the best ability in the team leader skills list and one of the most important attributes of a good leader.

  • Create and maintain good and positive relationship among the members

A good relationship between members is one of the vital team building skills. To build a high-performance team, you have to maintain a good and positive relationship among the members.

For team members to work together effectively, they need positive relationships and social interactions.

  • The ability to motivate

The ability to motivate people is a basic team leader and team building skill too. If the members of a team aren’t motivated, it isn’t possible to create an effective and high-performance team. There are many tips and techniques how to motivate. Every good team leader has to know and use them.

Learning and developing the qualities of this team leader skills list are crucial for building a high-performance team. They will help you to answer one of the most important questions for every manager: How to be a good team leader?

Download Team leader skills Infographic in PDF for free.

Team Leader Skills For Effective Team Building.docx